Deli Supervisor

Job description

LONDIS Clarinbridge, Main Street, Clarinbridge, Co Galway require a full time Deli Supervisor to join their fantastic team. 


-Knowledge of HACCP required

-Must be flexible with working days and hours.


OBJECTIVE

• To deliver industry leading customer satisfaction through passionate people, who aim to exceed customer’s expectations, in a safe and sustainable environment. Our values are centered around people and respect.


SUPERVISORY

• Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level

• Ensure high quality and consistent customer service is provided at all times

• To delegate and communicate effectively with the retail sales team

• To supervise the effective induction and training of employees

• Assist the store manager in the effective management of retail sales team performance


CUSTOMER CARE

• To ensure customers receive high quality and consistent service at all times

• To deal with and rectify customer complaints in an effective and pleasant manner

• To pro-actively take necessary action in store improvements following customer complaints


OPERATIONS

• Ensure deli/store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines

• Ensure housekeeping in the deli/store is maintained at the highest level

• Co-ordinate in-store sales and loyalty promotions

• To communicate with retail sales team regarding in store sales and promotions

• To ensure the appropriate payment policy is adhered to

• To ensure correct food ticketing is updated as needed

• To react to local market trends and competition in an appropriate manner


STOCK MANAGEMENT

• Ordering of stock and understanding of stock and order card

• To assist the manager in preparations for stock take and supervise where appropriate

• To assist the manager in minimising stock loss through wastage, damages and pilferage

• Ensure food management and waste systems are adhered to by retail sales team

• Check stock to ensure adequate stock is available for customer’s needs

• Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock


LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the store manager

• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation

• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated

• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly


GENERAL

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team

• To achieve targets as agreed with store manager

• Escalate issues to store manager as appropriate

• To communicate with the store manager on an on-going basis

• To undertake other additional duties as may be assigned by the store manager


Job requirements

  • Food service and Bakery experience essential
  • Excellent interpersonal and communication skills
  • Numerical abilities
  • The ability to work as part of a team
  • The ability to use initiative
  • Sound judgement with the ability to make decisions
  • Self-motivated
  • Excellent attention to detail
  • Knowledge of Food Hygiene is fundamental