Deli Supervisor

Job description

Londis Castleknock, Phoenix Park Way, Ashtown, Dublin require a part-time Deli Supervisor to join their fantastic team. 


SUPERVISORY

  • Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
  • Ensure high quality and consistent customer service is provided at all times
  • To delegate and communicate effectively with the retail sales team
  • To supervise the effective induction and training of employees
  • Assist the store manager in the effective management of retail sales team performance

CUSTOMER CARE

  • To ensure customers receive high quality and consistent service at all times
  • To deal with and rectify customer complaints in an effective and pleasant manner
  • To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS
• Ensure deli/store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
• To show flair and innovation in deli and bakery menus and food production
• Ensure housekeeping in the deli, bakery and store is maintained at the highest levels
• Co-ordinate in-store sales and promotions
• To communicate with retail sales team regarding in store sales and promotions
• To ensure the price and item best practice is adhered to
• To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

• Ordering of stock and dealing with sales representatives
• To assist the manager in preparations for stock take and supervise where appropriate
• To assist the manager in minimising stock loss through wastage, damages and pilferage
• Ensure food management and waste systems are adhered to by retail sales team
• Check stock to ensure adequate stock is available for customer’s needs
• Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the store manager
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation and staff training
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
• To achieve targets as agreed with store manager
• Escalate issues to store manager as appropriate
• To communicate with the store manager on an on-going basis
• To undertake other additional duties as may be assigned by the store manager

Job requirements

  • Previous supervisory experience
  • Excellent interpersonal skills
  • Understanding of employment, health & safety , HACCP, and consumer legislation
  • Committed to continually improving standards
  • Strong operational ability
  • Works on own initiative
  • Excellent communication skills