LONDIS Clarinbridge, Main Street, Clarinbridge, Co Galway require a Full-Time Deli Supervisor to join their fantastic team on a Permanent basis. Minimum of 1 years experience in Deli Management is required. 

Knowledge of HACCP required

Must be flexible with working days and hours.

OBJECTIVE

To deliver industry leading customer satisfaction through passionate people, who aim to exceed customer’s expectations, in a safe and sustainable environment. Our values are centred around people and respect.

SUPERVISORY

• Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level

• Ensure high quality and consistent customer service is provided at all times

• To delegate and communicate effectively with the retail sales team

• To supervise the effective induction and training of employees

• Assist the store manager in the effective management of retail sales team performance

CUSTOMER CARE

• To ensure customers receive high quality and consistent service at all times

• To deal with and rectify customer complaints in an effective and pleasant manner

• To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

• Ensure deli/store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines

• Ensure housekeeping in the deli/store is maintained at the highest level

• Co-ordinate in-store sales and loyalty promotions

• To communicate with retail sales team regarding in store sales and promotions

• To ensure the appropriate payment policy is adhered to

• To ensure correct food ticketing is updated as needed

• To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

• Ordering of stock and understanding of stock and order card

• To assist the manager in preparations for stock take and supervise where appropriate

• To assist the manager in minimising stock loss through wastage, damages and pilferage

• Ensure food management and waste systems are adhered to by retail sales team

• Check stock to ensure adequate stock is available for customer’s needs

• Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the store manager

• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation

• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated

• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team

• To achieve targets as agreed with store manager

• Escalate issues to store manager as appropriate

• To communicate with the store manager on an on-going basis

• To undertake other additional duties as may be assigned by the store manager

• Minimum of 1 years experience in Deli Management
• Knowledge of HACCP required
• Food service and bakery experience essential
• Excellent interpersonal and communication skills
• Numerical abilities
• The ability to work as part of a team
• The ability to use initiative
• Sound judgement with the ability to make decisions
• Self-motivated
• Excellent attention to detail
• Knowledge of Food Hygiene is fundamental