Deli Supervisor (Full-Time)

Job description

Londis St. John's Park, Waterford is looking for a Full-Time Deli Supervisor to join their busy store. Shifts will consist of 39 hours per week at €17 per hour.


Successful Candidate must have Deli experience.


MAIN PURPOSE OF POSITION:

To support management and take the required responsibility in ensuring the fresh foods department is profitable, operates efficiently, effectively, and hygienically to ensure safe food commensurate with the highest standards of service and products.


SUPERVISORY

  • Oversee and ensure the smooth running of all fresh food operations in conjunction with management
  • Supervise the activities of the team on a daily and on-going basis so as to ensure necessary tasks are completed on time and to the required standard
  • Ensure high quality and consistent customer service is provided at all times
  • To provide the required mandatory training as designated by management
  • To actively ensure the fresh food department is operated in line with HACCP regulatory requirements
  • Have a good knowledge of the BWG Food Safety Manual contents and requirements
  • Communicate any issues to management
  • Where assigned, pro-actively liaise with external auditors / service companies (e.g. EHO)


CUSTOMER CARE

  • Promote great customer experiences and lead by example by serving, communicating and interacting in a friendly and efficient manner providing the highest standard of customer care
  • Assist customers with any queries regarding fresh food department products
  • To deal with customer complaints in a professional and pleasant way and refer to management where appropriate


OPERATIONAL & STORE PRESENTATION

  • Ensure merchandising and product presentation is of the highest standard at all times
  • Ensure all customer orders are prepared and delivered in a timely, cost-effective and efficient manner
  • To be knowledgeable of and to implement the fresh food offering and current promotions
  • Ensure fresh food equipment, service and storage areas are maintained to the required level of hygiene and that cleaning is carried out as per the documented programme
  • Practice careful stock handling so as to minimise product waste
  • Adhere to and monitor the department portion control policy
  • Assist with stock-taking as directed by management
  • Assist in managing stock levels and placing orders from authorised suppliers as directed by management


FOOD SAFETY

  • Monitor and record critical food safety information and maintain necessary HACCP documentation
  • Where assigned, verify HACCP documentation in accordance with store policy
  • Comply with all current food safety regulations & control systems ensuring products are stored, cooked and served in accordance with the BWG Food Safety Manual
  • Comply with allergen information requirements including labelling and display of prepack and loose products in the department

Job requirements

The ideal candidate will possess the following attributes:

  • Previous Supervisory experience in fresh food/deli department is essential
  • Knowledge in food safety, hygiene and HACCP is required
  • Committed to delivering great customer experiences in a busy environment
  • Hard-working and flexible, with the ability to work both as part of a team and on own initiative
  • Professional & polite manner with great communication and interpersonal skills
  • Enjoys working in a fast paced team environment and with a willingness to embrace new challenges
  • Committed to lead, motivate and develop others to contribute to department success