Store Manager - Full Time

Job description

LONDIS Wexford Town require a full time Store Manager to join their amazing team


Customer Care
• Accountable for ensuring consistently excellent customer experiences
• To ensure all customer complaints are dealt with speedily & in the appropriate manner
• To operate in an ‘always getting better’ mind-set


Management

• Plan and organise operation ensuring consistent service provided to the customer
• Managing the overall performance of the store
• Continually communicate with Assistant Store Manager and Retail Sales Team regarding objectives and store performance
• Setting goals for the store thus ensuring effective customer service and competitiveness


Finance

• Generating financial reports, analysing same and reporting any discrepancies to Retail Operations manager
• Managing the store budget
• Ensure overheads are controlled and minimised where appropriate


Operations

• Ensure operation runs efficiently and smoothly
• Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation and service
• Plan for market changes and demands as they arise
• Ensure in-store promotions are managed appropriately
• Ensure policies and procedures are implemented and managed within the store
• Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise
• Manage store merchandising ensuring appropriate “value” image is portrayed in line with company procedures


Leadership & People

• The recruitment, training and development of high quality personnel
• Ensure the induction is carried out effectively and efficiently
• Oversee training & safeguard delivery in line with the People Plan
• Supported by the Head Office team to deliver best practice HR
• Rostering and general management of team to ensure optimum cover within budgetary provisions
• Manage the performance of the team utilising effective performance management techniques and in line with labour law
• Provide effective leadership & motivation to team


Stock Management

• Ensure effective stock control systems are in place
• Preparation for and management of stock take
• Ensure effective food management and waste systems are implemented, managed and updated appropriately
• Identify areas of stock loss and ensure effective systems are in place to minimise stock loss (e.g. through pilferage, wastage, damages)
• Ensure effective stock rotation and stock monitoring systems are in place and adhered to


Legislation & Security

• Take full care of Health and Safety of all personnel and customers in store and ensure any risks are minimised, or where possible, eliminated
• Ensure security of store and personnel is maintained at all times
• Take relevant action on security issues as and when they arise
• Ensure secure opening and closing procedures
• Ensure store operates within relevant legislation in terms of labour law, health and safety law, HACCP and sale of goods
• Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law and Consumer Legislation and take relevant actions that may arise out of changes in same


General

• Meet targets as agreed
• To undertake other additional duties as may be assigned by the Retail Operations Manager

Job requirements

The ideal candidate will possess many of the below attributes

  • Proven ability in managing retail sales team including the following:
    • Planning & organising
    • Problem solving
    • Managing performance
  • Excellent knowledge of HACCP requirements with a relevant qualification
  • Excellent interpersonal relations
  • Excellent understanding of consumer needs
  • Proven track record in achieving agreed targets
  • An excellent commercial acumen with the ability to anticipate and react to market changes
  • Committed to continually improving standards
  • Self-motivated
  • The ability to work in a pressurised environment