Store Supervisor - Part-Time

LONDIS Clarinbridge, Main Street, Clarinbridge, Co Galway require an Experienced Part-Time Store Supervisor to join their fantastic team on a Permanent basis. Minimum of 1 years experience in a similar position required. 

Candidate must be available to work mid-week

OBJECTIVE

To deliver industry leading customer satisfaction through passionate people, who aim to exceed customer’s expectations, in a safe and sustainable environment. Our values are centred around people and respect.

SUPERVISORY

• Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
• Ensure high quality and consistent customer service is provided at all times
• To delegate and communicate effectively with the retail sales team
• To supervise the effective induction and training of employees
• Assist the store manager in the effective management of retail sales team performance

CUSTOMER CARE

• To ensure customers receive high quality and consistent service at all times
• To deal with and rectify customer complaints in an effective and pleasant manner
• To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

• Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
• Ensure housekeeping in the store is maintained at the highest level
• Co-ordinate in-store sales and loyalty promotions
• To communicate with retail sales team regarding in store sales and promotions
• To ensure the appropriate payment policy is adhered to
• To ensure correct POS is updated as needed
• To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

• Ordering of stock and understanding of stock and order card
• To assist the manager in preparations for stock take and supervise where appropriate
• To assist the manager in minimising stock loss through wastage, damages and pilferage
• Ensure food management and waste systems are adhered to by retail sales team
• Check stock to ensure adequate stock is available for customer’s needs
• Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the store manager
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
• To achieve targets as agreed with store manager
• Escalate issues to store manager as appropriate
• To communicate with the store manager on an on-going basis
• To undertake other additional duties as may be assigned by the store manager
  

• Minimum of 1 years experience in Retail Management
• Excellent interpersonal and communication skills
• Numerical abilities
• The ability to work as part of a team
• The ability to use initiative
• Sound judgement with the ability to make decisions
• Self-motivated
• Excellent attention to detail
• Knowledge of Food Hygiene is fundamental