Trainee Manager

LONDIS Clarinbridge, Main Street, Clarinbridge, Co Galway require a Trainee Manager to join their fantastic team on a Permanent basis. 

REQUIREMNTS:

• Must have some pervious retail experience

• Must be available to work between 2 stores/locations

• Must have own transport. 

• Must be available throughout the week and evenings

• Have excellent customer service skill

THE ROLE:

OBJECTIVE

To deliver industry leading customer satisfaction through passionate people, who aim to exceed customer’s expectations, in a safe and sustainable environment.

SUPERVISORY

• Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level

• Ensure high quality and consistent customer service is provided at all times

• To delegate and communicate effectively with the retail sales team

• To supervise the effective induction and training of employees

• Assist the store manager in the effective management of retail sales team performance

CUSTOMER CARE

• To ensure customers receive high quality and consistent service at all times

• To deal with and rectify customer complaints in an effective and pleasant manner

• To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

• Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines

• Ensure housekeeping in the store is maintained at the highest level

• Co-ordinate in-store sales and loyalty promotions

• To communicate with retail sales team regarding in store sales and promotions

• To ensure the appropriate payment policy is adhered to

• To ensure correct POS is updated as needed

• To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

• Ordering of stock and understanding of stock and order card

• To assist the manager in preparations for stock take and supervise where appropriate

• To assist the manager in minimising stock loss through wastage, damages and pilferage

• Ensure food management and waste systems are adhered to by retail sales team

• Check stock to ensure adequate stock is available for customer’s needs

• Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the store manager

• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation

• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated

• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team

• To achieve targets as agreed with store manager

• Escalate issues to store manager as appropriate

• To communicate with the store manager on an on-going basis

• To undertake other additional duties as may be assigned by the store manager